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Returns

Returns Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).

If you need to return an item please email us before returning to obtain a return authority number. You should email us at info@shalex.com.au with your details eg (name, address, phone, item purchased and reason for return).We will provide a return address and return authority so you can return the goods. A refund will normally be processed within 3 working days of us receiving the goods in our warehouse.
We'll notify you via e-mail of your refund once we've received and processed the returned item.



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